Refund policy

At PashuCo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

1. The item must be unused and in its original condition.
2. The item must be returned in its original packaging.
3. Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

1. Used pet products
2. Personalized or customized products
3. Gift cards
4. Clearance or final sale items

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item was defective, damaged, or incorrectly shipped.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

Contact

For return requests, contact:

Email: info@pashuco.com